Where do you deliver?
We deliver anywhere in Europe.
How much do you charge for delivery?
Standard delivery is FREE to anywhere in Portugal.
How long will I have to wait for delivery?
Most items are in stock and can be delivered within 7-14 workings days, with next day delivery for some smaller items.
Note: Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the item with the longest lead time.
What days do you deliver?
Monday to Friday between 7am and 7pm, excluding bank holidays.
Can I request a specific delivery date and time?
It’s not possible to request a specific date or time for your delivery. For example, only being able to accept delivery on Fridays or after 4pm may not be possible. If you have concerns about your delivery time, contact us in email@example.com.
Will I need to stay at home all day to take delivery?
With one man delivery, we’ll deliver to your door between 7am and 7pm, so yes, you will need to stay at home all day. However, with two man delivery you will receive an AM/PM time slot the evening before and our drivers will call you 15 minutes before they arrive.
What if I'm out when the drivers arrive?
You will need to call us to re-arrange delivery. However, as you were aware of your delivery date, there will be a 20€ charge payable.
What happens if the item/s I have ordered do not fit?
All of our items carry clear sizing information in their product listings and we strongly advise checking all measurements and access before ordering.
I live on a narrow street and parking can be a problem, will you still be able to deliver?
Our carriers use large vehicles for delivery, so please inform us of all street or parking restrictions when placing your order, so that we can try and plan your delivery accordingly. As a rule of thumb, if your bin men can get a standard sized dustbin lorry to your door, we can deliver your furniture.
Can I collect my furniture?
No. However, we do offer free delivery.
Will you assemble my furniture?
Our drivers are not able to assemble your furniture, but any of our items that require self-assembly will be straightforward to put together. If you do get stuck, please call us for help and advice.
Can you dispose of my old furniture?
No, however you can use a Recycle or Donate tool to find your local recycling centre or charity collection.
Orders & Return
Can I cancel my order?
Yes, as long as you provide us with 4 working days’ notice, as our carriers collect in advance.
Can I return an item if I’m not happy?
Yes. You can return an item for free as long as you let us know within 14 days of receipt and it is unused. Where possible, please return items in their original packaging. See our returns page for more details.
If I return an item will I get a full refund?
Yes. Please read our returns page.
What methods of payment do you accept?
Visa, MasterCard, Maestro, Solo, and PayPal.
Is it safe to order over the internet?
Yes. All sensitive information is encrypted.
Products & materials
Do your products come with any guarantees?
Yes, all our products come with a 1 year manufacturers' guarantee. You can also select our protection programme to increase this to 5 years.
Can I request a leather sample?
Yes. If a swatch is available, you will find a link to “request a swatch” on the products information page.
Can I request a wood sample?
No. Unfortunately, we are unable to supply wood samples. However if you are trying to match to existing furniture, please give us a call so we can advise you of the likely colour match.
Anything we haven't covered?
If you still have unanswered questions, please call us on +351 235 710 210 or email us at aquinos@aquinos,pt.